RIDOBI s.r.o.

Service Provider: RIDOBI s.r.o. 

Legal Form: Limited Liability Company (spoločnosť s ručením obmedzeným – s.r.o.), incorporated in the Slovak Republic

Registered Office: Zichyho 1233/12, 946 57 Svätý Peter, Slovak Republic

Commercial Register: District Court Nitra (Okresný súd Nitra), Section: Sro, File No. 68961/N

Company Registration Number (IČO): 57 423 466

Tax Identification Number (DIČ): 2122713175

VAT Identification Number (IČ DPH): SK2122713175

Representative: Dóra Mihalik, Managing Director (konateľ)

E-mail: ridobisro@gmail.com

Telephone: +36 20 566 4758

Website: www.berrivit.at

1.1 These General Terms and Conditions (hereinafter referred to as the "GTC") govern distance sales contracts concluded for products sold through the webshop operated by RIDOBI s.r.o. (hereinafter referred to as the "Service Provider"), in particular vegetable and fruit concentrates. These contracts shall be governed by the laws of the Slovak Republic, including the Civil Code (Občiansky zákonník), Act No. 250/2007 Coll. on Consumer Protection, and Act No. 102/2014 Coll. on Consumer Protection in Distance Contracts. This choice of law shall not deprive consumers habitually resident in Austria of the mandatory consumer protection provisions afforded to them under Austrian law, in accordance with Article 6 of the Rome I Regulation (Regulation (EC) No. 593/2008).
1.2 By submitting an order, the Customer accepts these GTC and acknowledges that they are legally binding upon them.
1.3 These GTC are available exclusively in electronic form and may be downloaded and printed from the webshop at any time. They do not constitute a written and signed contractual document.
1.4 By accepting these GTC, the Customer confirms that they are at least 18 years of age and have full legal capacity.
1.5 The contract shall be concluded in the Hungarian language. In the event of any dispute, the Hungarian version shall prevail, except where the Customer has placed the order based on the German (Austrian) version, in which case the German version shall prevail.
1.6 These GTC shall remain in force for an indefinite period. The Service Provider reserves the right to amend these GTC unilaterally. Any amendments shall apply to new orders from the date on which the amended GTC are published in the webshop.

2.1 The Service Provider processes the Customer's personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Act No. 18/2018 Coll. on the Protection of Personal Data of the Slovak Republic, and the applicable Privacy Policy.
2.2 The Privacy Policy is available on the webshop at the following link: https://berrivit.at/privacy-policy-d/

3.1 The products offered in the webshop include vegetable and fruit concentrates, as well as product bundles composed thereof. The name, description and photographs of each product are displayed on its respective product page. The photographs are for illustrative purposes only and may differ slightly from the actual product.
3.2 All prices are stated in euros (EUR) and include the value added tax (VAT) required by applicable law. Prices do not include delivery charges, except where the Service Provider offers free delivery (see Section 5.2). No separate packaging fee is charged.
3.3 The Service Provider reserves the right to change prices at any time. However, the price applicable at the time the order is placed shall be binding on the Service Provider from the moment the order confirmation is issued.
3.4 The Customer may choose from the following payment methods: online payment by bank card (via the Stripe payment system using an SSL-encrypted connection) or bank transfer (order processing will commence only after the payment has been credited to the Service Provider's account). Payment data are processed on behalf of the Service Provider by Stripe (Stripe, Inc., or, within the European Economic Area, Stripe Payments Europe, Limited). The Customer's bank card details are not transmitted to the Service Provider.

4.1 The Customer shall select the desired product(s) in the webshop, add them to the shopping cart, provide the required shipping and billing information via the online order form, select the preferred payment method, and submit the order.
4.2 By submitting the order, the Customer makes a binding offer to purchase the selected products. The contract shall be concluded upon receipt of the Service Provider's order confirmation e-mail by the Customer.
4.3 The order confirmation e-mail shall include the name and quantity of the ordered products, the unit prices, the total purchase price, any applicable delivery charges, and the electronic invoice.
4.4 If the order confirmation e-mail is not received within 48 hours of submitting the order, the Customer shall no longer be bound by their offer. The Customer is advised to check their spam or junk mail folder as well.
4.5 The Service Provider reserves the right to reject any order without stating reasons (for example, if the product is unavailable). In such cases, any payment already made shall be refunded within 14 days.

5.1 The Service Provider shall deliver the ordered products to the shipping address specified by the Customer through GLS General Logistics Systems.
5.2 The delivery charge shall be displayed before the order is finalized. The Service Provider shall bear the delivery costs for orders exceeding a specified purchase amount. The applicable free-delivery threshold is published on the webshop.

5.3 According to the delivery conditions of GLS, the estimated delivery time is generally 2–5 business days from the date of dispatch. The Service Provider shall not be liable for any delays unless such delays are attributable to its own fault.
5.4 The Service Provider shall not be liable for delays or unsuccessful deliveries resulting from incorrect, incomplete or inaccurate shipping information provided by the Customer. Any additional delivery costs arising therefrom shall be borne by the Customer.
5.5 Upon delivery, the Customer is required to inspect the integrity of the package. If the package shows visible signs of damage, the Customer is entitled to refuse acceptance and shall notify the Service Provider without undue delay.

6.1 Pursuant to Slovak consumer protection legislation (Act No. 102/2014 Coll.) and Directive 2011/83/EU, the Customer, provided that they qualify as a consumer, has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of receipt of the product. If the Customer's habitual residence is in Austria and Austrian consumer protection law provides more favourable protection in the relevant matter, the provisions of Austrian law shall prevail.
6.2 The withdrawal period shall commence on the day on which the Customer, or a third party designated by the Customer other than the carrier, takes possession of the product. Where multiple products are delivered separately, the withdrawal period shall commence on the day the last product is received.
6.3 The right of withdrawal shall not apply to products that have been unsealed after delivery for health protection or hygiene reasons. The Service Provider does not accept the return of concentrates in opened or unsealed packaging.
6.4 The Customer may exercise the right of withdrawal by submitting a clear written declaration to ridobisro@gmail.com. The model withdrawal form attached as an annex to these GTC may be used for this purpose, although its use is not mandatory.
6.5 The right of withdrawal shall be deemed to have been exercised within the prescribed period if the Customer sends the declaration before the expiry of the 14-day withdrawal period.
6.6 In the event of a valid withdrawal, the Customer shall return the product to the Service Provider in its original, unopened and undamaged packaging no later than 14 days after sending the notice of withdrawal. The direct cost of returning the product shall be borne by the Customer.
6.7 The Service Provider shall reimburse all payments received no later than 14 days after receiving the returned product, using the same method of payment that was used for the original transaction.
6.8 The burden of proving that the right of withdrawal has been exercised in accordance with the provisions of this Section shall rest with the Customer.

(Please complete and return this form only if you wish to withdraw from the contract.)
Addressee:RIDOBI s.r.o.Zichyho 1233/12946 57 Svätý PeterSlovak Republic
E-mail: ridobisro@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following product(s):
Product(s): ___________________________________________
Order Date: ____________________
Date of Receipt: ____________________
Consumer's Name: ___________________________________________
Consumer's Address: ___________________________________________
Order Number: ___________________________________________
Date and Signature (signature not required if submitted electronically):

7.1 The Service Provider shall fulfil its statutory warranty obligations in accordance with the Slovak Civil Code (Občiansky zákonník, Sections 619–627) and the provisions implementing Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods.
7.2 In the event of a defective product, the Customer shall be entitled, in the first instance, to request repair or replacement. Where repair or replacement is impossible or would impose disproportionate costs on the Service Provider, the Customer may request an appropriate price reduction or withdraw from the contract.
7.3 The statutory warranty shall not cover the natural deterioration of food products, quality deterioration resulting from improper storage, or defects caused by improper use or handling of the products.
7.4 Complaints may be submitted by the Customer via e-mail to ridobisro@gmail.com. The complaint shall include the Customer's name and contact details, the name of the product, the date of purchase, the order number, a detailed description of the defect, photographic evidence where available, and the remedy requested by the Customer.

8.1 The Customer may submit complaints by e-mail to ridobisro@gmail.com. The Service Provider shall investigate the complaint and provide a written response within 30 days of its receipt. If the complaint is rejected, the Service Provider shall inform the Customer of the available legal remedies.
8.2 Online Dispute Resolution (ODR): The European Commission provides an Online Dispute Resolution (ODR) platform for the out-of-court settlement of consumer disputes. The platform is available at: https://ec.europa.eu/consumers/odr/ The Service Provider's e-mail address is: ridobisro@gmail.com.

9.1 The Service Provider shall be liable without limitation for damages caused intentionally or by gross negligence. In cases of slight negligence, the Service Provider shall be liable only for personal injury. To the extent permitted by mandatory applicable law, liability for property damage or consequential loss arising from slight negligence is excluded.
9.2 The Service Provider shall not be liable for technical failures of the webshop, damages resulting from interruptions to the internet connection, or cyberattacks carried out by third parties.

10.1 All content available on the webshop, including without limitation graphics, texts and photographs, is protected by copyright owned by the Service Provider. Any use, reproduction or distribution of such content in any form is permitted only with the Service Provider's prior written consent.

11.1 These GTC and all contracts concluded on the basis thereof shall be governed by the laws of the Slovak Republic, including the Slovak Civil Code (Občiansky zákonník), the applicable consumer protection legislation and the legislation governing electronic commerce. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. This choice of law shall not deprive the consumer of the protection afforded by the mandatory provisions of the law of the Member State of the consumer's habitual residence, in accordance with Article 6 of the Rome I Regulation (Regulation (EC) No. 593/2008).
11.2 In consumer disputes, pursuant to Article 18 of Regulation (EU) No. 1215/2012 (Brussels Ia Regulation), the consumer may bring proceedings either before the competent court of the Service Provider's registered office in the Slovak Republic or before the competent court of the consumer's place of residence.
11.3 In disputes between businesses (B2B), the competent courts of the Slovak Republic having jurisdiction over the Service Provider's registered office, namely the courts of Nitra, shall have exclusive jurisdiction.

12.1 If any provision of these GTC is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a legally valid provision that most closely reflects its original purpose.
12.2 Any matters not expressly regulated by these GTC shall be governed by the laws of the Slovak Republic, in particular the provisions of the Slovak Civil Code, the Consumer Protection Act and the legislation governing electronic commerce.

Effective Date: 5 August 2026
RIDOBI s.r.o., Svätý Peter